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Reservation, Cancellation and Rafting Policies

Reservation Policies

We try our best to make our reservation process work in your favor but we do have a few rules. When you reserve your trip we commit guides and equipment to that trip to make sure you’ll have the best possible Ocoee white water rafting trip. We also turn away other customers who may want to raft at the time you chose. In return we ask a few things from you:

Deposits and Payments

A credit card number and a 20% deposit are required to hold a reservation. The deposit holds your reserved date and time and is due when you make your reservation or at a time set by your reservationist. The entire balance is due 2 weeks prior to your scheduled trip.

Confirmation

At the time you place your tentative reservation, you and our reservationist will set an appropriate CONFIRMATION DATE which will give you time to organize your group and collect their payment. This date is normally two weeks in advance of your trip date. On your confirmation date, please call and tell us how many in your group have confirmed and we will adjust your tentative number to a confirmed number.

 

Cancellation Policy

To receive a full refund or to reschedule your trip – cancellations or changes must be made no later than 2 weeks before your trip date. You will be responsible for payment for whatever number you give us on your confirmation date.

Vouchers

If your numbers drop or you need to cancel your trip please let us know as soon as possible. Even though we can’t give refunds within 2 weeks of your trip date we will give you vouchers to come rafting with us another time. There are no expiration dates on the voucher and you can use them for any of our Raft One adventure activities. They are also transferable, so if you don’t think you can use them yourself, you can give them to friends or even sell them.

 

Rafting Policies

Age limits

The age limit for Ocoee white water rafting is 12 years old. This is a State of Tennessee policy and we can not make exceptions. There is no upper age limit.

Weight and height restrictions

There are no weight or height restrictions. However, everyone must be able to fit into a class V PFD (life vest). If you’re worried give us a call.

Other restrictions

We can’t allow anyone to raft pregnant.
If you or someone in your group has health issues consult a physician. Ocoee white water rafting is a strenuous activity.

Waivers

Everyone who rafts down the Ocoee must sign a liability waiver. If anyone in your group is under the age of 18 the waiver must be signed by a parent or guardian. Click here to download waivers.

Alcohol and Drugs

The consumption of alcohol or illegal drugs before or during your Ocoee rafting trip is prohibited.

Dangerous behavior

Please listen to and obey your guide. Raft One’s guides are extremely well trained. They want you to have great fun but they also want everyone to be safe. Raft One reserves the right to remove any individual from a white water rafting trip if their behavior in any way interferes with safety.